Remote Support
Problems, Problems..
Technology goes wrong - it's a simple as that. Sometimes you can just roll up your sleeves, pitch in and have a go at sorting it out.
Who's running your business while you do though ?
Problems don't have to mean downtime and lost productivity while you explain the issue or even worse wait for the technician to arrive on site. If you're connected to the internet, you're connected to us.
How it Works
You simply call our support line, and we give you a pin code to enter into the login screen. Moments later, our technician has access in real time to your desktop to help resolve your issues.
There's no need to change any of your existing security measures, no software to configure - a tiny automatic download directly from our server has built in controls to only allow our technicians machine to interact with your computer.
No more long winded explanations to the technician - he can see what you see !
Something not working as it should ?
When you point your mouse, you expect certain things to happen. If they don't, connect to our Remote Support service and show us the problem. We can watch as you replicate the problem, then simply take control and resolve it for you.
Is it Secure ?
Very! Our Remote Support system depends on your starting a session with a unique pin number - you control whether we can connect to your machine, not us. Once the session is ended, all contact with your computer stops until you request another support session.
KEW offers this service to all of our customers as part of our range of Support Services.
Contact us now for further details - it could save you hours!